The Police Telecommunicator receives and reacts to, in an unassisted manner, verbal requests for assistance via telephone and radio, and dispatches officers or refers to other emergency services. Must possess the ability to simultaneously coordinates and effectively utilize, without assistive devices, communication activities via telephone, radio, scanner and various terminal devices. Must possess unimpeded articulate speech abilities to assure clear and accurate transmission of essential information affecting potential life safety issues. Directs routine and life safety responses received through the University 911 system. Additionally, the Police Telecommunicator provides security for University property and academic/administrative facilities after normal operating hours. The Police Telecommunicator also assists with parking and traffic control duties as assigned.
Duties and Responsibilities
Receives, reacts to, and logs in an unassisted manner, verbal requests for assistance via telephone and radio from Police Officers, security staff and members of the University community and/or the general public.
Initiates, without assistance, expedient and appropriate dispatch of officers or referral to other emergency services via radio or telephone.
Coordinates emergency services response effectively utilizing, without assistive devices, communication activities via telephone, radio, scanner and various terminal devices to include University community and Public Safety communications computer log.
Communicates verbally in an unimpeded, articulate manner, face to face or via telephone or radio, accurate and essential information affecting potential life safety issues.
Enters Incident data from the Daily Communications Log onto the Aims Police Reports Inquiry Log.
Performs checks of academic/administrative facilities after normal operating hours (by foot or by vehicle to remote campus locations and off-campus sites).
Inspects buildings for security and identifies persons in buildings after hours.
Provides assistance with traffic control and parking for special events.
Enforces parking regulations by checking parking lots/spaces, ticketing, towing, and responds to parking complaints.
The Police Telecommunicator is supervised by the police supervisor on a shift-by-shift basis. Policy procedures an in-direct supervision for dispatch operations are established by the Coordinator of Investigation and Special Programs and/or the Director of Public Safety in conjunction with Terminal Agency Coordinator. The Police Telecommunicator must communicate and interact with all levels of the University community and the general public.
High School diploma or G.E.D. equivalent. Must have achieved or be able to complete within 6 months of employment to 4 weeks (160 hours) of Police Telecommunicator Basic training and maintain certification as a Police Telecommunicator in the State of Kentucky as well as certification as a LINK Terminal Operator. Confidentially is a must with this position. The Police Telecommunicator must be physically capable of walking long distances, standing for periods of time, and driving a university vehicle when assigned. Employee must have a valid driver’s license and a safe driving record in order to drive a University vehicle as defined in MSU’s UAR Number 320.01. Such requirements are that a vehicle operator may not have more than six (6) current driving violation points or fifteen (15) accumulated driving violation points during the past five (5) years.
Additional Desirable Qualifications
Ability to effectively handle stressful situations and dealing with irate people. In addition of having experience with radio communications, computer knowledge, and experience with security in a University setting are desirable.
Working Conditions and Atmosphere
The Police Telecommunications office is an environment that is a service unit with twenty-four (24) hour availability. Whereas there are three (3) shifts and for varying days off. Additional stress is involved due to the need for prompt and accurate response to officers or persons requesting emergency assistance. Furthermore, there are additional assignments with security and traffic control responsibilities. This is a can be a very physical position and at times a stressful atmosphere. Forty-hour work weeks, plus additional hours as needed for special events.