Exempt Job Descriptions
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Communications and Training Coordinator
(Retention Programs)

Job Summary

Under the direction of the Director of First Year Programs and Academic Services, the Communications and Training Coordinator implements a broad range of activities and programs that support student success/goal attainment. The Coordinator will research student retention issues and develop programs, in conjunction with student and employee needs that will help ensure the success of students at MSU.

The Coordinator requires collaboration with Information Technology and Student Services to design web-based student services. Areas of accountability include the development and editing of various college web pages and ensure a consistent look and content to provide a centralized presentation designed to effectively promote information to students and employees. This position will also us assessment tools to track success as well as the preparation of progress reports to document program activity, specifically probation and summer success students.

Duties and Responsibilities


  • Serves as primary point of contact and resource for content and appearance of First Year Programs and Academic Services department web pages as well as Eagle Express, Parents information and Basic Training web pages.
  • Develops web demonstrations using Adobe Captivate software to instruct/train students, faculty and staff of useful computer information, such as Web Advisor, Eagle Account Center, and Datatel.
  • Develops/updates printed training information for web pages and training workshops.
  • Develops programs that train students, faculty, staff and administrators in, Datatel online applications programs and other needed areas of training.
  • Works with faculty to encourage them to use Datatel when needed to evaluate student information.
  • Oversees the smooth operation of the advising systems.
  • Assists with Retention Alert.
  • Uses Datatel MSU online application query to identify populations of students who are most at risk on not completing their educational goals activities to improve student retention for these populations.
  • Provides leadership and training on retention to MSU Academic Advisors at the Morehead and regional campuses.
  • Assists in the development of a campus wide plan to improve retention of students and attainment of their educational goals.
  • Incorporates the efforts of academic affairs in a focused manner that will have the greatest impact on student success.
  • Serves as the technical developer responsible for courseware, software, and website for this department.
  • Performs other duties as assigned by the Director.


  • Works collaboratively with the offices of University Marketing and University Communication to deliver print and electronic marketing materials that enhance the reputation and effectiveness of the university.
  • Be a proactive advocate and presenter for the program.
  • Attend professional development activities, associations and conferences related to advising technology, Web development, and other related topics.
  • Serves on standing advisory and ad hoc committees of the university and community as required.

Organizational Relationships

The Communications and Training Coordinator reports to the Director of First Year Programs and Academic Services.  The position interacts weekly with students and daily with staff, faculty and administrators concerning the area of communications and training.

Minimum Requirements

Masters degree in training and development, student services, counseling and guidance, adult and higher education, or related field and three years of experience in training, academic affairs, and student affairs or an equivalent combination of education and experience sufficient to successfully perform the essential duties of the position. Must possess excellent written and interpersonal communication skills. Technology fluent with strong computer proficiency. Excellent workshop/seminar/platform presentation skills. Must be self-motivated and be able to prioritize workloads and to multi-task successfully.

Additional Desirable Qualifications

Previous experience in faculty/staff/student training. Proficient with Datatel, Blackboard, MS Office, CMS and People website programming languages or other comparative website design software like FrontPage, or Dreamweaver. Highly developed verbal skills are required to communicate technical concepts and ideas to individuals and groups. Interactions occur with a diverse set of individuals representing a variety of roles and authority levels. He/she will contribute to the success of the Retention Program by demonstrating professionalism, enthusiasm, and a commitment to providing a quality learning environment for students.

Working Conditions and Atmosphere

Flexibility and cordiality are important traits needed due to regular interaction with students and university personnel. He/she will work as part of a team in a results-oriented, collaborative office environment. Occasional travel to the regional campuses to conduct trainings, monitor program activities. Occasional program activities are conducted outside the regular workday. Work is normally performed in a typical interior/office work environment. No or very limited physical effort required. No or very limited exposure to physical risk.