Learn more about the Baldrige Criteria for Performance Excellence and its application to Higher Education:
Baldrige National Quality Program - http://www.nist.gov/baldrige/
"Are We Making Progress?" employee questionnaire - http://www.nist.gov/baldrige/publications/progress.cfm (Please note that MSU uses the previous version of this questionnaire, as we established our process prior to the updated version currently posted that was revised in spring 2008.)
Baldrige Education Criteria for Performance Excellence - http://www.nist.gov/baldrige/enter/education.cfm
University of Wisconsin-Stout - The first Malcolm Baldrige National Quality Award Recipient in higher education - http://www.uwstout.edu/mba/
Quality and Performance Excellence in Higher Education: Baldrige on Campus
Pursuing Excellence in Higher Education by Brent D. Ruben, Ph.D.